YES Tripadvisor reviews and comments illustrate the high professional service we provide for visitors to Yakushima. YES Yakushima have ranked as the No1 Yakushima tour operator for international visitors since we began our Tripadvisor account in 2014. The YES team are motivated to excel in the services we provide and we are passionate about Yakushima and the role we play as ambassadors for our island.
The YES Tripadvisor reviews and comments offer an unbiased opinion of our services and the level of attention to detail we apply to each request.
Reward for our years of hard work was awarded in 2019 when YES Yakushima were nominated by the Japanese National Tourism Organization (JNTO) to represent Yakushima in their 100 Amazing Experiences in Japan campaign. This campaign is backed by the Government of Japan and has worldwide publicity.
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Yakushima was an amazing place to visit, I do not think however, that it would have be nearly as incredible if we did not have Steve as our guide.... read more We did two hiking tours(Shiratani Unsuikyo and Mt.Kuromidake) and the Yakushima Island tour, all three of these days were amazing and definitely highlights of our trip. Steve knew the answer to all of our questions and more, informing us about various different facts regarding the island ranging from the history of the island to a good place to grab a beer.
We would not have gotten nearly as much out of this island if we had gone off on our own and just winged it.
We all highly recommend this company for your trip to guarantee an amazing stay on this beautiful island.
12/11/2020My husband and I arrived in Yakushima excited to start our adventure. As we walked around trying to rent a car, we were continually turned down. After the 6th rejection,... read more we sat on a curb in a grocery store parking lot, eating apples, and contemplating our life decisions. During the planning of this trip, we saw great reviews for "Yakushima English Service (YES)." Maybe they might have a shuttle or some other advice on getting around the island? We decided to call. YES co-owner, Steve, said give me 10 minutes to call around. Within 30 minutes, Navi Car Rental Services showed up, drove us to their store, and rented us a car! Worth mentioning is that they did not even take advantage of our desperate state! The car and price were PERFECT! Not only did Steve save our trip, but he also shared his wealth of knowledge on Yakushima, giving us great hiking recommendations. When asked how we could ever repay him for his kindness, he simply requested that we pay it forward. And, we certainly will! Thank you so much Steve, Helen, and YES!
12/07/2020YES! Yakushima made our journey memorable and easy. Travelling as a foreigner in Yakushima is not easy especially if you don't speak Japanese. By remotely booking our reservations and accommodating... read more our last minute schedule changes due to unforeseen circumstances, YES! Yakushima made it easy to go around the island. I would recommend using their services 100%. The lady who came to give us the car at the port saved us precious JPY by introducing us to local discount vouchers. The maps and guides in English provided by the car company made it so easy to drive around. If I go back, this will be my choice of booking.
10/26/2020Yes! Yakushima not only guided us on an unforgettable forest tour but also helped with everything from booking our accommodation, book and organize car rental, helped to cancel a booked... read more tour after one of us had to go to the Hospital to advice us to leave the Island earlier than planned because of an approaching Typhoon. One could go the forest tour by themselves but wow, what you would miss out! Our guide, Steve, has incredible detail knowledge about many different issues, like moss, birds, trees, frogs (?!) history (not only Yakushima but Japan). Also, even if the tour is easy in normal conditions you are happy to have a guide if the weather would change quickly.
9/01/2020 -
We booked 2 accomodations and a rental car with YES (It was a last minute booking). Steeve was really helpful. Very fast replies.
YES website gave us... read more many good advices about the island.
I highly recommend YES!
7/14/2020Our favourite part of our experience with YES was Steve. Truly a Renaissance Man. Knowledgable about Yakushima, history of Japan, flora and fauna, music industry, furniture making, history of time,... read more space and dimension. You name it and Steve was knowledgable on the topic.
As we were looking at travelling throughout Yakushima for 3 nights and 2 days we kept coming across well thought out and interesting tours from YES. Our group are definitely not organized tour kind of travellers but my gut instinct told me we would be in great hands with YES.
All our organizational communication with Steve was very quickly sorted out and recommendations were spot on. As Steve mentioned he is economical with his talk and writing and thus you should not find his communication with you short but rather succinct
Steve organized everything for us. Hotel, ferry, one day trip around the Island and walking in Shiratani Unsuikyo. Everything he organized ran super smoothly.
The tour around the Island was fantastic. We learned a lot of things and never once felt rushed or that we were being pushed along.
The time we spent at the rotemburo was outstanding. We've been in many onsens in Japan and that was perhaps the best. If you can get over the Western reticience of being naked in public with your friends and partners then you will truly love this experience.
All in all this was a fantastic couple of days that we spent being immersed in Yakushima life with Steve. He made our trip to the Island perfect.
When travel does begin again in earnest please consider spending a day or two with Yes Yakushima. They are value for money, knowledgable, chilled out and a very professionally run operator that very much takes their role in the community seriously.
Thanks Steve. Soldier on through these times and we look forward to seeing you again when we return to Yakushima!
Dave, Marlene, Brian and Karin
Vancouver Island
4/04/2020We booked Yes Yakushima for two days - one was the Shiratani Unsuiko hike and the other was an island tour. Our guide for the hike was warm, friendly, and... read more quite knowledgeable about the flora and fauna. He pointed out interesting insects and plants as well as the well-known trees, went at our pace and was just the right amount of sociable. He brought great food and made hot tea at lunch. We took the island tour on the second day and stopped at about a dozen places along the way. We saw the local deer and monkeys, wonderful pottery, the lighthouse, lots of water falls and other interesting sites. He knew a lot about the island history as well as Japan’s history and how it fit into world events. We had a great day out. It might seem pricey to some budgets but you get an individualized experience. We loved it!
3/26/2020I sought help from YesYakushima for a last-minute car rental booking on the weekend. Steve couldn't have been more helpful. He not only set the booking up for... read more me, but liaised with the car rental company (Navi) when my jetfoil voyage from Tanegashima to Yakushima was cancelled twice on one day because of bad weather, the upshot being that I eventually arrived in Anbo, rather than in Miyanoura as originally booked. I was greatly impressed by the fact that he was proactively monitoring what was happening with the jetfoil, and was keeping me informed of options. He clearly understands the situation and needs of travellers extremely well, and on the basis of my experience I would give his services the highest recommendation.
3/21/2020 -
Steve and YES were extremely helpful, I booked my whole Yakushima stay and activities with them, and it has gone very smoothly and made my stay time on Yakushima worry... read more free. I had a great half day tour of Shiratani Unsuikyo and a kayak trip on the Anbo river and both guides were really knowledgable and friendly. = I will definitely use YES if I come back in the future!
1/17/2020Our guide from Yes Yakushima was Steve and he was friendly and knowledgeable. He knows the island really well and he can recommend the right tour to fit your wish.... read more For example, we would like to see the moss covered forest and we had lunch in the river valley with moss covered forest next to us.
Also, having an English speaking guide takes lots of guesswork out of the way.
12/31/2019The team at YES Yakushima was absolutely amazing and made our stay on Yakushima much more enjoyable than if we hadn’t gone through them. They helped us book our hotel... read more and speed-boat tickets (impossible otherwise if you don’t speak Japanese). We booked 2 tours - 1 day hike and 1 day around the island. Both Steve and Hiroku were fantastic! So knowledgeable, enthusiastic and nature lovers who love their islands!
We highly recommend it -they made our stay on this wonderful island an unforgettable one!
12/10/2019I booked our accommodation, car rental and ferry for Yakushima through Y.E.S. as well as enquiring about transport options. Steve was amazingly responsive and provided concise, thorough and helpful assistance... read more way beyond my expectations. Steve's advice and help ensured that our arrangements were consistent and suited our needs and helped ensure our visit to Yakushima was a great success. Thank you Steve!
12/09/2019 -
We booked our entire trip to Yakushima through Yes Yakushima, and we would do it all over again -- ferry, lodging and car rental. They are very responsive via... read more e-mail and answered all of our questions. The ferry tickets were waiting for us as promised and the car rental was ready to go when we arrived. Everything went smoothly thanks to Yes!
11/20/2019The team at YES Yakushima was absolutely amazing and made our stay on Yakushima much more enjoyable than if we hadn’t gone through them. They helped us book our hotel... read more and speed-boat tickets (impossible otherwise if you don’t speak Japanese). We booked 2 tours - 1 day hike and 1 day around the island. Both Steve and Hiroku were fantastic! So knowledgeable, enthusiastic and nature lovers who love their islands!
We highly recommend it -they made our stay on this wonderful island an unforgettable one!
12/10/2019I booked our accommodation, car rental and ferry for Yakushima through Y.E.S. as well as enquiring about transport options. Steve was amazingly responsive and provided concise, thorough and helpful assistance... read more way beyond my expectations. Steve's advice and help ensured that our arrangements were consistent and suited our needs and helped ensure our visit to Yakushima was a great success. Thank you Steve!
12/09/2019
For a complete selection of YES Tripadvisor reviews then please visit the YES Yakushima Tripadvisor page
Past guests are not obliged to leave public comments, but we always appreciate the time and effort taken by those previous guests that do so. Guests that have enjoyed their experience on Yakushima and with YES Yakushima services (YES tours and / or other booking services) can post their comments in the YES Tripadvisor application below.